Fintechs Go All-In on AI: Revolut, Klarna, Tabby & Singlife Lead the Charge

Artificial intelligence continues to redefine the fintech landscape, with major players unveiling ambitious initiatives to integrate AI into core business operations. This week, several headline-making moves from Revolut, Klarna, Tabby, Singlife, and Salesforce demonstrate how AI is becoming central to the future of finance, outlines PaySpace Magazine.

Singlife Launches Salesforce’s Agentforce—A First for Singapore’s Insurance Sector

Singlife has become Singapore’s first insurer to implement Salesforce’s Agentforce AI platform, revolutionizing how its customer service and advisory teams operate.The AI assistant provides real-time, contextually accurate answers to product and policy-related questions—cutting down manual searches and improving response consistency.

Leveraging Salesforce’s Data Cloud, Singlife’s AI agent integrates vast internal data sources—from product manuals to FAQs—into one intelligent system. This enables faster customer support and seamless knowledge sharing across teams. Romil Sharma, Group Head of Technology and Operations at Singlife, said the initiative is “an early step in institutionalising AI as a core enabler for business growth, operational excellence, and customer-centricity.” Future plans include extending AI capabilities to underwriting, claims, and distribution.

Revolut Acquires AI Travel Agent Startup Swifty

In a strategic acquisition, fintech giant Revolut has acquired Swifty, a Berlin-based AI-powered travel agent startup incubated at Lufthansa Innovation Hub.Swifty’s technology uses AI to deliver hyper-personalized travel planning, and its founders—Stanislav Bondarenko and Tomasz Przedmojski—are joining Revolut to help expand its lifestyle and loyalty offerings. The acquisition strengthens Revolut’s position as a tech-first “super app,” leveraging Swifty’s AI to enhance customer personalization and deepen engagement beyond financial products.

Tabby Builds AI Factory in Saudi Arabia

The GCC’s leading fintech unicorn Tabby, valued at $3.3 billion, has announced the launch of its own AI Factory in Saudi Arabia, powered by NVIDIA HGX systems.The initiative ensures local data sovereignty, reduces latency, and aligns with regional data residency laws—while accelerating innovation in AI-driven fintech services.

Tabby’s AI infrastructure will support applications across fraud detection, risk scoring, customer support, and hyper-personalized shopping.With over 20 million users and 40,000 merchant partners, Tabby’s investment underscores its commitment to scaling securely and efficiently—and positions it for a potential IPO on the Saudi Tadawul Exchange.

Klarna Integrates with Google’s Agent Payments Protocol (AP2)

Global BNPL leader Klarna has become one of the first fintechs to integrate with Google’s Agent Payments Protocol (AP2)—an open standard enabling AI-driven transactions.Through this integration, digital assistants can initiate Klarna-powered purchases with instant underwriting and flexible pay-later options. This move positions Klarna at the forefront of AI-led commerce, where digital agents could become primary facilitators of everyday transactions. By merging convenience with intelligence, Klarna aims to redefine how consumers interact with financial services globally.

AI Is Becoming Fintech’s Operating System

From travel and insurance to payments and credit, the week’s developments show that AI is no longer an add-on—it’s the foundation of next-generation fintech.Companies like Revolut, Klarna, Tabby, and Singlife aren’t just experimenting with AI; they’re building infrastructures that will define the next era of financial innovation.